Returns & Exchanges

At PlanBee, we want you to love your fashion finds, which is why we offer a 30-day hassle-free return window for all unworn garments with original tags attached. Simply follow our streamlined process to ensure your refund or exchange is handled swiftly and sustainably.

1

Initiate Your Request

Log into your PlanBee account and visit the 'Order History' section to select the items you wish to return and receive your digital return label.

2

Pack Your Items

Place the unworn clothing back into its original eco-friendly packaging, ensuring all designer tags and security seals remain intact.

3

Ship It Back

Affix the prepaid shipping label to your package and drop it off at any authorized shipping location or schedule a free carrier pickup.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing